FAQS
1. How do I return or exchange an item?
We offer a 30-day return and exchange policy on eligible items. Items must be unused and in their original condition and packaging. Personalized and custom-made items are non-returnable unless they arrive damaged, defective, or incorrect. Please contact our support team before returning any item.
2. What shipping options do you offer?
We offer free standard shipping worldwide. Custom-made items require additional processing time before shipment. Most orders are delivered within 7–10 business days after processing is complete. Expedited shipping options may be available at checkout.
3. How can I track my order?
After shipment, a tracking number will be emailed to you. Use it on the courier’s website to check the status.
4. Do your products come with a warranty?
Every OLLLSHOP piece is carefully inspected before shipping. If your item arrives damaged, defective, or incorrect, contact us and we'll make it right.
5. What materials are your jewelry made of?
We use 18k gold plating or S925 sterling silver. Products are nickel- and lead-free, safe for daily wear.
6. How should I care for my jewelry?
Gently wipe jewelry with a soft cloth. Avoid chemicals and water. Remove before exercising, showering, or sleeping to maintain shine and longevity.
7. Do you offer custom designs?
Yes, we provide custom jewelry services. Contact our support team with your design ideas, and we’ll bring them to life.