Frequently Asked Questions

1. How do I return or exchange an item?

We offer a 30-day hassle-free return and exchange policy. Ensure items are unused and in original packaging. Our support team will assist you through the process.

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2. What shipping options do you offer?

We provide worldwide free standard shipping (3–7 business days). Expedited options may be available at checkout.

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3. How can I track my order?

After shipment, a tracking number will be emailed to you. Use it on the courier’s website to check the status.

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4. Do your products come with a warranty?

Yes, all products have a lifetime warranty. Issues like breakage, scratches, or discoloration are repaired or replaced free of charge.

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5. What materials are your jewelry made of?

We use 18k gold plating or S925 sterling silver. Products are nickel- and lead-free, safe for daily wear.

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6. How should I care for my jewelry?

Gently wipe jewelry with a soft cloth. Avoid chemicals and water. Remove before exercising, showering, or sleeping to maintain shine and longevity.

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7. Do you offer custom designs?

Yes, we provide custom jewelry services. Contact our support team with your design ideas, and we’ll bring them to life.