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shopping policy

Delivery Time = Processing Time + Shipping Time

Processing Time:
We will process and ship your order within 24 hours of receiving it (customized products may take longer).
Please note that weekends and holidays may affect processing time.
Once your order has been shipped, you will receive a confirmation email with tracking details.

Note: If you purchased multiple items, your order may be shipped in separate packages. If you only receive one package, please don’t worry — the remaining packages will arrive soon.

Domestic (USA)

  • USPS Standard Shipping: 5–8 business days

  • DHL Standard Shipping: 3–6 business days

International

  • Standard Shipping: 6–15 business days (may be delayed due to customs)

  • 4PX Express: 3–10 business days

📦 Tracking Your Package

  • If you provided a valid email or phone number when placing your order, tracking information will be sent automatically via email or SMS. If you do not receive it, please check your spam/junk folder.

  • We also offer third-party shipping insurance (optional at checkout) to cover loss or damage during transit.

⚠️ Note: During periods of global shipping disruptions (such as the COVID-19 pandemic), delays may occur in some regions. Please always refer to your tracking details for the most accurate updates.

For shipping inquiries, please contact us at: support@olllshop.com

❌ Order Cancellation or Address Changes

Once your order is completed, we will immediately send a confirmation email and begin preparing your shipment.
If you need to change your address or cancel your order, please contact us as soon as possible at support@olllshop.com. We will do our best to assist you.

🔄 Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return or exchange within 30 days of receiving your product.

Return Conditions:

  • The return must be shipped back within 30 days of delivery.

  • Items must be unused, unworn, and in resalable condition.

  • Items must be returned in their original packaging.

Once we receive your return, we will process your refund or exchange promptly.

📌 Customer Notes

  • Free worldwide shipping

  • 30-day return & exchange service

  • Tracking number provided for every order

  • Customer service email: support@olllshop.com